Refund Policy

This Refund Policy explains when and how refunds are issued by Sniper Quant AI ('we', 'us', 'our'). It applies to all users of our platform, including investors, referral partners, and subscription holders.

By using our services, you agree to the terms outlined in this policy. If you have questions, contact us at support@snipertradingking.com before initiating any transaction.

Your wallet balance (deposits + realized P&L) is your property and is available for withdrawal at any time, subject to KYC and standard processing times.

Withdrawals are not 'refunds' — they are your own funds being returned to you. Withdrawals carry a 1% processing fee, which is disclosed before confirmation.

KYC verification is required for withdrawals above $500, in compliance with FinCEN regulations and anti-money laundering (AML) requirements.

If a withdrawal is rejected (due to incomplete KYC, suspicious activity, or regulatory hold), the amount is returned to your wallet in full, and no fee is charged.

Pro ($29/month) and Elite ($99/month) subscription fees are non-refundable once charged. This is standard for digital services with immediate access.

You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing cycle — you retain access until then.

If you cancel before the end of a cycle, no partial refund is issued for the remaining days.

If a subscription is charged in error (duplicate payment, system error), the duplicate amount is fully refunded within 5-10 business days after verification.

Performance fees (10-20% on profits) are only charged on realized profits. If there is no profit, no performance fee is charged.

Management fees (1-2% annual, deducted daily as fee ÷ 365) are non-refundable. They cover the operational cost of running the algorithmic trading system.

If the fund incurs a loss on a given day, no management fee is charged for that day's loss-portion. The fee applies only to the active AUM.

Fees are visible on your dashboard in real-time. You can audit every transaction at any time.

If a deposit fails to credit to your wallet (due to network issues, incorrect address, or payment processor error), you are entitled to a full refund.

Crypto deposits: refunds are issued to the originating wallet address after on-chain verification.

Bank deposits: refunds are issued to the originating bank account after verification of the deposit reference.

Refund processing time: 5-10 business days after verification. Contact support@snipertradingking.com with your transaction reference.

Referral commissions (5% / 3% / 1% across three levels) are credited to your wallet and are withdrawable like any other balance.

Referral commissions are subject to a 7-day qualification period. If a referred user is found to be fraudulent (self-referral, fake KYC, bot activity), the commission is revoked.

Milestone rewards (free Pro months, EA setup, Lifetime Elite) are non-transferable and non-refundable. If your account is closed for violations, unused milestones are forfeited.

KYC verification is required for withdrawals above $500 and is mandatory for compliance with FinCEN and AML regulations.

KYC documents are reviewed within a few hours. If KYC is rejected, you are notified with the reason and may re-submit with corrected documents.

If your account is closed due to KYC failure or fraud, funds are returned to the originating source after verification, minus any transaction costs.

If you initiate a chargeback or payment dispute without contacting us first, your account may be temporarily suspended while the dispute is investigated.

We cooperate fully with payment processors and banks to resolve disputes. Most issues can be resolved within 5-10 business days if you contact us first.

Fraudulent chargebacks (claiming a refund for services received) may result in permanent account closure and reporting to relevant authorities.

Regulatory holds: If a regulatory body (FinCEN, CFTC, or equivalent state authority) places a hold on your account, refunds are processed only after the hold is lifted.

System errors: If a system error causes an incorrect deduction, we refund the amount in full plus a goodwill adjustment where applicable.

Force majeure: Refunds may be delayed due to events beyond our control (natural disasters, cyberattacks, banking disruptions). We will communicate timelines transparently.

Step 1: Email support@snipertradingking.com with the subject 'Refund Request'.

Step 2: Include your registered email, transaction ID, and reason for the request.

Step 3: Our team acknowledges your request within 24 hours.

Step 4: Verification is completed within 3-5 business days.

Step 5: Approved refunds are processed within 5-10 business days to the original payment method.